Sunship LLC – Privacy Policy
Effective date: [October 10, 2025]
This Privacy Policy explains how Sunship Solar (“Sunship,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our websites (including sunshipsolar.com), interact with our ads and social media pages (including Facebook/Instagram Lead Ads), submit forms, schedule appointments, or communicate with us by phone, text, email, or chat (together, the “Services”).
If you have questions or requests, contact us at support@sunshipsolar.com.
Quick Summary (Notice at Collection)
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What we collect:
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Contact details (name, phone, email)
Property info (street address, city, state, ZIP), utility info if provided
Lead/interest details (what you asked about, preferred contact method)
Marketing/technical data (cookies, device/browser, pages viewed, ad campaign source)
Why we collect it:
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To respond to your requests, provide quotes, schedule appointments, and deliver customer service
To send informational and marketing messages (calls, texts, emails—consent not required to purchase)
To improve our website, ads, and operations; to prevent fraud and comply with law
How long we keep it:
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Typically 2–5 years from last interaction (longer if needed for legal, tax, or security reasons)
Selling/sharing:
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We do not sell or “share” personal information for cross-context behavioral advertising.
If that ever changes, we will update this policy and provide a “Do Not Sell or Share” option before doing so.
You can learn more about each item in the sections below.
Information We Collect
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Information you provide
Name, phone number, email address
Service address (street, city, state, ZIP), utility bill details you choose to upload
Your preferences and questions (e.g., best time to contact)
Messages you send us and call recordings where permitted by law
Information collected automatically
Cookies and similar tech (see Cookies & Analytics)
IP address, device and browser type, pages viewed, time on site, referring/exit pages
Campaign/source data (e.g., Facebook/Instagram Lead Ads, Google Ads)
Information from third parties
Lead platforms (e.g., Facebook/Instagram Lead Ads) when you submit a form there
Partners and vendors helping us verify contact info, deduplicate leads, or schedule visits
We do not seek to collect sensitive personal information (e.g., SSN, financial account numbers). Please don’t send that to us.
How We Use Information
Respond to requests and provide quotes, site assessments, and services
Communicate with you by phone, text, and email (see Text Messaging Terms and Email Marketing)
Operate, secure, and improve our website, CRM, and ad campaigns
Comply with legal obligations and enforce our terms
De-identify or aggregate data for analytics and reporting
Text Messaging Terms (TCPA/CTIA)
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When you provide your number and consent to receive texts:
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“By submitting, you agree Sunship Solar may call and text you at the number provided about solar products and services. Consent is not required to purchase. Message and data rates may apply. Message frequency varies. Reply STOP to opt out; HELP for help.”
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Opt-out: Reply STOP at any time; we’ll honor it across our systems.
Help: Reply HELP or email support@sunshipsolar.com.
Carriers: Not liable for delayed or undelivered messages.
10DLC: We use registered SMS campaigns where applicable.
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Email Marketing (CAN-SPAM)
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Marketing emails include our business name and mailing address and provide a clear unsubscribe link. We honor unsubscribes within 10 business days. You may still receive transactional/service emails.
Cookies & Analytics
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We (and our vendors) may use cookies, pixels, and similar technologies to:
Keep the site working (strictly necessary cookies)
Measure site usage and performance (e.g., Google Analytics)
Understand which ads lead to inquiries, and cap the frequency of ads
Your controls:
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Browser settings can block or delete cookies
Tools like Google’s opt-out add-on (where available)
If we deploy a cookie banner, you can adjust preferences there
We don’t currently respond to Do Not Track signals.
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How We Share Information
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We share personal information only as needed to run our business, including with:
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Service providers/processors under contract (hosting, CRM, texting/voice, email, analytics, scheduling, security)
Professional advisors (auditors, lawyers), and as required to comply with law enforcement or legal process
Business transfers (e.g., merger/sale)—your information may transfer as part of the transaction
We do not sell personal information, and we do not share it for cross-context behavioral advertising. If that ever changes, we will: (1) update this policy, (2) add a “Do Not Sell or Share” link, and (3) honor Global Privacy Control signals where required.
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Retention
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We retain personal information for as long as needed to:
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Fulfill the purposes in this policy
Comply with laws and regulations
Resolve disputes and maintain security records
Typical retention is 2–5 years from last interaction unless a longer period is required or permitted by law.
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Your Privacy Rights
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Depending on your state or country, you may have rights to:
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Access/know the personal information we hold about you
Correct inaccurate information
Delete your information
Opt out of targeted advertising, sale, or sharing (we do not sell or share)
Portability (receive a copy in a portable format)
Limit use of sensitive personal information (we don’t use it)
Appeal a denied request
How to exercise: Email support@sunshipsolar.com with your name and contact details used with us. We may need to verify your identity (e.g., by confirming access to your email or phone). Authorized agents may submit requests with proof of authorization.
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California disclosures:
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We collect the categories listed above for the purposes stated.
We disclose personal information to service providers for business purposes.
We do not sell or share personal information as those terms are defined by California law.
We do not knowingly collect personal information from children under 16; if we ever offered a sale/share program, we would require opt-in for 13–16.
Children’s Privacy
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Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact support@sunshipsolar.com and we will delete it.
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Security
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We use reasonable administrative, technical, and physical safeguards designed to protect personal information (access controls, encryption in transit where applicable, auditing, employee training). No method of transmission or storage is 100% secure.
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International Users
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If you access our Services from outside the United States, your information may be processed in the U.S. By using the Services, you acknowledge these transfers. Where required (e.g., EU/UK), we rely on appropriate safeguards and honor applicable rights (access, correction, deletion, objection, restriction). Contact support@sunshipsolar.com for EU/UK requests.
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Links to Other Sites
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Our site may link to third-party websites or services. Their practices are governed by their own privacy policies. We are not responsible for their content or privacy practices.
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Changes to This Policy
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We may update this policy from time to time. If we make material changes, we’ll post the updated version with a new Effective date and, where required, provide additional notice. Your continued use after changes take effect means you accept the updated policy.
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Data Deletion (Meta/Facebook Requirement)
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To request deletion of data we obtained from Facebook/Instagram lead forms or our website, email support@sunshipsolar.com with the subject “Data Deletion Request” and include the phone or email you used. We will verify and delete in accordance with applicable law.
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Contact Us
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Sunship, LLC
[Company Legal Name, if different]
Mailing address: [8455 Fourmile Canyon Dr, Boulder CO 80302]
Email:
support@sunshipsolar.com
Phone: [303-535-6350]
Optional: SMS Short Code/10DLC Boilerplate (include if your SMS provider requires it)
Message frequency varies.
Message and data rates may apply.
Reply STOP to cancel; HELP for help.
Supported carriers vary and are not liable for delayed/undelivered messages.
No Sale Now; Changes Later
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We do not sell personal information or share it for cross-context behavioral advertising. If we ever decide to do so, we will update this policy, provide a “Do Not Sell or Share My Personal Information” link, honor Global Privacy Control signals, and give you a meaningful chance to opt out before any such activity begins.